Refund policy

Domestic Shipping:

1. Shipping Options:

a. Standard Shipping (3–7 business days)

b. Expedited Shipping (2–3 business days)

c. Overnight Shipping (1 business day)
   Please note that business days exclude weekends and public holidays.

  1. Shipping Rates: Shipping rates vary based on order weight, size, and destination. Rates will be calculated at checkout.

  2. Free Shipping: We offer free standard shipping on orders over Rs.4000 within India. Restrictions may apply based on location and order volume.

  3. Order Processing: Orders are processed within 1–2 business days. Orders placed after 12 PM (IST) on Friday or over the weekend will be processed the next business day.

International Shipping:

  1. Available Destinations: We currently ship to select international locations. Availability and rates will be calculated at checkout.

  2. Customs & Duties: International orders may be subject to additional customs fees and duties. These charges are the responsibility of the customer and vary by country.

  3. Shipping Times: International delivery times vary by destination but typically take 7–14 business days. Expedited options may be available in certain regions.

Tracking & Delivery:

  1. Tracking Your Order: Once your order ships, we’ll send you a tracking link via email so you can follow its progress.

  2. Delivery Issues: If you’re having trouble with your delivery, please contact us at info@ulukoutdoors.com. We’re here to help.

  3. Lost or Stolen Packages: UlūK Outdoors is not responsible for packages that are lost or stolen after they’ve been marked as delivered. However, we encourage customers to reach out to our support team for guidance.

Shipping Restrictions:

Due to the nature of some of our products, certain items may be restricted based on shipping laws and regulations. We currently cannot ship to P.O. boxes, some select geographies, or remote areas for certain items.

Returns & Exchange:

We want you to be fully satisfied with your purchase. If you’re not happy with your items, we accept returns within 30 days of delivery for a full refund. Products must be unused, with tags, and in their original packaging. For more details, visit our Returns Policy page.

UlūK Outdoors Returns & Exchange FAQs

1. What is the UlūK Outdoors return policy?
We want you to be fully satisfied with your purchase. If you are not happy with your items, UlūK Outdoors accepts returns within 30 days of delivery for a full refund.

2. How many days do I have to return an item?
You have 30 days from the date your order is delivered to initiate a return and receive a full refund.

3. What condition must items be in to qualify for a return?
To be eligible for a return, all products must be completely unused, still have their original tags attached, and be in their original packaging.

4. Will I receive a full refund for my returned order?
Yes, as long as your item is returned within the 30-day window and meets our return condition requirements (unused, with tags, and original packaging), you will be issued a full refund.

5. Where can I find more details about your return and exchange process?
For more comprehensive information regarding our exact return and exchange procedures, please visit our dedicated Returns Policy page on our website.

6. Can I return a product if I have already used it?
No. To qualify for a return and a full refund, all UlūK Outdoors products must be completely unused.

7. Do I need to keep the original tags on the item to return it?
Yes, all returned items must have their original tags still attached. If the tags have been removed, the item will no longer be eligible for a return.

8. Is the original packaging required to process a return?
Yes. When sending an item back to UlūK Outdoors, it must be returned in its original packaging to qualify for a full refund.

9. What should I do if I am not completely satisfied with my purchase?
Your satisfaction is our priority! If you are not happy with your gear, simply initiate a return within 30 days of your delivery date. As long as the item is unused, tagged, and in its original packaging, we will issue a full refund.

10. Does UlūK Outdoors offer product exchanges?
Yes, our policy covers both returns and exchanges. If you need a different item and want to process an exchange, please visit our full Returns Policy page for specific step-by-step instructions.